At Eyedog, we guide patients through hospitals with precision, flexibility, and intelligence. By owning every part of our navigation platform and leveraging a highly detailed spatial model, we adapt routes down to the meter. Whether it involves architectural quirks, operational rules, or individual patient preferences, Eyedog calculates the most optimal path instantly. Backed by a continuous feedback loop and powered by Dijkstra’s algorithm, our system ensures that every step patients take is as smooth, clear, and efficient as possible.

On average, 60% of hospital visitors are new and unfamiliar with the building. Expecting them to understand the layout before finding their appointment is simply unrealistic. That is why egocentric tools — built around the user's own perspective — are a far better fit. No maps, no abstractions. Just clear, turn-by-turn directions that meet people where they are. At Eyedog, we designed our solution around exactly that principle. It just works

Recently we returned from a two-week study trip to Japan to explore how they manage wayfinding in some of the busiest public environments on earth. What struck us most was not the beauty of the design—but its contextual intelligence. Whether in Tokyo’s vast metro system or an Osaka hospital, every element is tailored to the situation. Japanese spatial design is not about aesthetics. It is about helping people move, with clarity, calm, and precision.

Since we began offering mobile wayfinding solutions in healthcare environments, we have frequently heard the argument:
“Yes, but hospitals are full of elderly people. They can’t handle all this new technology, complex user interfaces, and most of them don’t even have a phone.”

At first glance, this argument may seem logical. Older adults do place disproportionate demands on healthcare services. But does that justify such a claim? If you dig just a little deeper, you’ll quickly see that this counterargument is, in fact, a fallacy.

Hospitals are rapidly embracing digital transformation, including advancements in patient communication. Patients now expect effective, personalized, and empathetic communication—essentially a retail-like experience. They're accustomed to handling transactions and arrangements online and anticipate the same convenience from healthcare providers.

A study conducted by a major hospital in the Netherlands revealed that most patients prefer digital communication regarding their appointments. Beyond details like time, date, and doctor, patients also want to know: where they need to be, where to park, which floor to go to, and detailed directions on how to reach their appointment. In short, there is a growing demand for precise wayfinding information. But how to pick the right solution?

People don’t download wayfinding apps for finding their way indoors. It doesn’t matter if the app is top-notch; people aren't interested. Learn why!

Testing wayfinding systems is always a significant challenge. It is very difficult to establish a feedback loop where you receive feedback from users on the wayfinding performance and experience of the entire system, whether it is digital (mobile wayfinding) or analog (signage). See how we used mathematical optimization to get a fully tested system.

Inclusivity remains a critical issue in today's society, with significant strides still needed in ensuring equal opportunities and access across various systems. This principle is particularly relevant in our field: Wayfinding Design. Our goal is to make buildings, especially public spaces like healthcare facilities, accessible to everyone. However, the question arises—are we truly designing with inclusivity in mind, or are we merely echoing the hype and parroting the latest buzzword?

If I had asked people what they wanted, they would have said: 'faster horses'

Yes, this quote from Henry Ford may be overused, but it came to mind when I saw that a hospital—despite the best of intentions—asked patients for their feedback on the signage and suggestions for improvements