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Accessibility Manager, the Critical Need for Better Hospital Wayfinding
Patient wayfinding consistently ranks as number six on the priority list, year after year. Action is only taken when things get out of hand.
The issue is that it's not a visibly urgent problem – there's no 'blood flowing through the streets'. It's hard to measure the exact costs associated with compromised patient wayfinding, making it easy to turn a blind eye. Yet, it's estimated to amount to hundreds of thousands annually (Zimring, 1990).
In a hospital organization, where should Wayfinding be incorporated?
Wayfinding is a complex challenge as it involves many different areas, not only in research but also in daily operations. Which hospital department is best suited to embed Wayfinding ?Wayfinding Design is an interdisciplinary field that draws on various areas such as cognitive science, neuro psychology, architecture, industrial design engineering, HCI, computer science, and mathematics to enhance its design.We also see hospital organizations often struggle to embed Wayfinding in their departments as it works cross-functionally. 𝙒𝙝𝙤 𝙣𝙚𝙚𝙙𝙨 𝙩𝙤 𝙩𝙖𝙠𝙚 𝙩𝙝𝙚 𝙡𝙚𝙖𝙙?